Question 1

What is a Guru?

Accepted Answer

A Guru is your personalized AI agent. Unlike generic chatbots, a Guru is trained on your content and knowledge sources to become an expert in your product or domain. It can understand context, provide accurate answers with citations, pull real-time data via Agentic Integrations (API, MCP, Python), and take actions on behalf of users.

Question 2

What makes Gurubase different from regular chatbots?

Accepted Answer

Gurubase AI agents go beyond Q&A. They can pull real-time data and take actions via Agentic Integrations (API, MCP, Python). Every answer includes a trust score and source citations, making responses hallucination-resistant. Our agents also use memory to personalize responses based on customer preferences and conversation history.

Question 3

What are Agentic Integrations?

Accepted Answer

Agentic Integrations allow your AI agent to do more than just answer questions. Through API, MCP (Model Context Protocol), or Python code execution, your agent can pull live data from your systems, perform calculations, update records, and trigger workflows - all during a conversation.

Question 4

How does Gurubase prevent AI hallucinations?

Accepted Answer

Gurubase is hallucination-resistant by design. Every answer includes a trust score (0-100) and source citations. Our AI knows when it doesn't have enough context and will say 'I don't know' rather than making things up. This ensures responses are grounded in your actual content.

Question 5

What types of content can Gurubase connect to?

Accepted Answer

Gurubase connects to 10+ knowledge sources including Zendesk, Confluence, Jira, Salesforce, Slack, Google Drive, websites, PDFs, YouTube, Excel, and more. All your knowledge is unified in one AI agent that can search across all sources simultaneously.

Question 6

Where can I deploy my AI agent?

Accepted Answer

Deploy your Guru everywhere: web widget, Slack bot, Discord bot, Zendesk integration, Jira bot, GitHub Issues bot, or via API for custom integrations. One setup, every channel covered.

Question 7

Is on-premise deployment available?

Accepted Answer

Yes. Gurubase offers on-premise deployment for regulated industries that require maximum security and compliance. We support fully air-gapped environments where no data leaves your infrastructure. Enterprise customers can run Gurubase on their own servers with their own LLMs.

Question 8

How easy is it to get started?

Accepted Answer

Getting started takes minutes. Connect your knowledge sources through our intuitive interface, configure Agentic Integrations if needed, choose where to deploy, and your AI agent is ready. No machine learning expertise required.

Question 9

What analytics does Gurubase provide?

Accepted Answer

Gurubase provides analytics including question tracking, content gap detection (unanswered questions), most referenced sources, user satisfaction metrics, and LLM cost tracking. These insights help you continuously improve your knowledge base.

Question 10

What is memory-powered personalization?

Accepted Answer

Gurubase AI agents remember your customers and their preferences. When a returning user asks a question, the agent uses user memory to provide personalized responses. This creates a more natural, contextual experience for each customer.

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