Turn Your Knowledge Into Intelligent AI Agents
Not just Q&A: our AI agents pull real-time data and take actions through Agentic Integrations (API, MCP, Python). Connect Zendesk, Confluence, Jira, Slack, and more to deploy across every channel.
Connect
Your knowledge sources
- Websites
GitHub
Confluence
Jira
Zendesk
Google Drive
GurubaseActiveDeploy
Everywhere users are
- Web Widget
Slack Bot
Discord Bot- GitHub Bot
- Jira Bot
- Zendesk
Build AI Agents That Know & Act
Create intelligent AI agents from your knowledge base. Not just Q&A: pull real-time data and take actions.
Connect Multiple Data Sources
Website
GitHub
PDFs
Excel
Google Drive
YouTube
Confluence
Jira
Zendesk
Slack
Agentic Integrations
Go beyond Q&A. Execute actions via API, MCP, or Python during responses. Pull real-time data and take actions directly in your systems.
Hallucination-Resistant
Trust scores and source citations on every answer. Built-in guardrails detect insufficient context. Gurubase knows when to say "I don't know."
Memory-Powered Personalization
AI agents that remember your customers and their preferences. Deliver personalized responses based on conversation history and user context.
10+ Knowledge Sources
Connect Zendesk, Confluence, Jira, Salesforce, Slack, Google Drive, websites, PDFs, and more. All your knowledge, unified in one AI.
Deploy Everywhere
Web widget, Slack bot, Zendesk, Discord, Jira, GitHub Issues, or API. One setup, every channel covered.
On-Premise & Air-Gapped
Cloud or on-premise deployment for regulated industries. Full air-gapped support for maximum security and compliance.
Without Gurubase
Knowledge Scattered Everywhere
Docs in Confluence, code in GitHub, videos on YouTube, tickets in Zendesk. Impossible to search across all of them.
Static, Outdated Answers
Traditional chatbots can't pull live data. Users get stale info while your systems have real-time updates.
Support Teams Overwhelmed
Same questions asked repeatedly across Slack, email, and tickets. Your team spends hours on repetitive answers.
AI That Makes Things Up
Generic AI confidently gives wrong answers. No sources, no confidence scores, just hallucinations you can't trust.
With Gurubase
Agentic Integrations
Pull real-time data and take actions via API, MCP, or Python. Check ticket status, update records, trigger workflows, and more.
Hallucination-Resistant AI
Trust scores and source citations on every answer. Gurubase knows when to say "I don't know."
Memory-Powered Personalization
AI agents that know your customers and their preferences. Personalized responses based on context and history.
On-Premise for Regulated Industries
Deploy on your infrastructure with full air-gapped support. Maximum security and compliance for enterprise.
Powerful Use Cases
From customer support to developer documentation, Gurubase adapts to your unique knowledge needs.
Customer Support
Deploy AI agents that instantly answer customer questions from your help docs, FAQs, and ticket history. Integrate with Zendesk, Slack, and your website.
Go Beyond Static Answers with Live Data
Execute custom Python code during answer generation. Pull real-time data from your APIs, databases, and services to deliver dynamic, actionable responses.
import requests
def get_ticket_status(ticket_id):
response = requests.get(
f"https://api.support.com/tickets/{ticket_id}",
headers={"Authorization": f"Bearer {SECRETS['API_KEY']}"}
)
ticket = response.json()
return f"Ticket #{ticket_id}: {ticket['status']}"Ticket Status Lookup
Automatically fetch live ticket status from your support system when users ask about their tickets.
Python Runtime
Execute custom Python code with access to popular libraries like requests, pandas, and more.
Secure Secrets
Store API keys and credentials securely. Access them in code via the SECRETS dictionary.
External APIs
Connect to any REST API, database, or service to fetch real-time data for answers.
Contextual Triggers
Actions run automatically when the AI detects relevant user intent in questions.
How Actions Work
User asks a question that triggers an action
Your Python code executes securely in our sandbox
Real-time data is injected into the AI response
User receives accurate, live information
Learn More About Actions
Read the documentation to get started
From Knowledge to AI Agent
in Minutes
Build AI agents that answer questions, pull live data, and take actions. No ML expertise required
Connect Your Knowledge
Import from 10+ sources: Zendesk, Confluence, Jira, Slack, Google Drive, websites, PDFs, and more.
AI Agent Takes Action
Your agent finds context, pulls live data via API/MCP/Python, and responds with source citations.
Deploy & Improve
Go live on any channel. Track usage, identify gaps, and continuously improve with analytics.
See it in action
Live agent response
"What's the status of my ticket #12345?"
Just now
Ticket #12345 is currently In Progress. It was assigned to the Support Team 2 hours ago.
Expected resolution: within 24 hours.
Gurubase for Zendesk
AI copilot that lives inside your Zendesk workflow
Cited answers with trust scores
Every response includes sources and confidence level
Gap analytics
Track unanswered questions to improve coverage
Enterprise-ready
PII masking, custom prompts, admin controls
Deployment
Sarah Mitchell
OpenTicket #1414
Check these common causes:
- Browser cache: ask customer to clear cookies
- SSO conflict: verify in Admin > Security
- Account lock: check login attempts in user profile
If none apply, escalate to Tier 2 with session logs.
Comprehensive Usage Analytics
Gain insights into user behavior, content gaps, and AI performance
Total Questions
Avg. Trust Score
Avg. Binge Length
Questions per session
Answer Ratio
Question Volume
Questions vs Unanswered over Last 7 Days
Sentiment
User Intents
Knowledge Gaps
Top Sources
Channels
From Knowledge to AI Agent in Minutes
Connect 10+ knowledge sources, pull live data and take actions via API/MCP/Python, and deploy across every channel with hallucination-resistant answers backed by sources.
Agentic Integrations
Pull real-time data and take actions via API, MCP, or Python.
Hallucination-Resistant
Trust scores on every answer. Gurubase knows when to say "I don't know."
Deploy Everywhere
Web widget, Slack, Discord, Zendesk, Jira, and more. One setup.
On-Premise Available
Cloud or on-premise for regulated industries, even air-gapped.