Gurubase

    Sub-Processors

    Last Updated: January 2026

    Gurubase engages and uses certain sub-processors to deliver its products and services. These sub-processors are third-party services or entities authorized by Gurubase to process personal data on behalf of Gurubase's customers, in accordance with the Data Processing Agreements (DPA) signed between Gurubase and each sub-processor.

    The current list of Sub-Processors who are authorized to process personal data in connection with Gurubase is provided below. Please note that not all Sub-Processors are used in the provision of all services we provide and some may only be involved in assisting with the provision of specific services.

    AI/LLM Services

    These services process user queries and document content to generate AI-powered responses.

    Sub-processorPurpose of ProcessingLocationMore Information
    OpenAILLM for generating answers, text embeddingsUnited StatesPrivacy Policy
    ElevenLabsText-to-speech for audio responsesUnited StatesPrivacy Policy
    VoyageAIReranking search results for improved accuracyUnited StatesPrivacy Policy

    Authentication & User Management

    Sub-processorPurpose of ProcessingLocationMore Information
    Auth0 (Okta)User authentication, SSO, identity managementUnited StatesPrivacy Policy

    Payment Processing

    Sub-processorPurpose of ProcessingLocationMore Information
    StripePayment processing, subscriptions, billingUnited StatesPrivacy Policy

    Email Services

    Sub-processorPurpose of ProcessingLocationMore Information
    MailgunTransactional emails, notificationsUnited StatesPrivacy Policy

    Error Tracking & Monitoring

    Sub-processorPurpose of ProcessingLocationMore Information
    SentryError tracking, performance monitoringUnited StatesPrivacy Policy

    Infrastructure & CDN

    Sub-processorPurpose of ProcessingLocationMore Information
    CloudflareCDN, DNS management, DDoS protectionGlobalPrivacy Policy
    Microsoft AzureCloud infrastructure, file storageUnited States / EUPrivacy Statement
    Amazon Web Services (AWS)Cloud infrastructure, static asset hosting (S3)United StatesPrivacy Notice

    Communication & Support

    Sub-processorPurpose of ProcessingLocationMore Information
    SlackCustomer support, community communicationUnited StatesPrivacy Policy
    GitHubCode repository, issue tracking, version controlUnited StatesPrivacy Statement

    Analytics

    Our marketing website (gurubase.io) uses Plausible Analytics, a privacy-focused service that does not use cookies or collect personal data. Our application platform (app.gurubase.io) uses additional analytics services for logged-in users.

    Sub-processorPurpose of ProcessingLocationMore Information
    Plausible AnalyticsPrivacy-focused website analytics (gurubase.io) - no cookies, no personal dataEUPrivacy Policy
    Google AnalyticsApplication analytics, usage tracking (app.gurubase.io only)United StatesPrivacy Policy
    HotjarUser behavior analytics, session recordings, heatmaps (app.gurubase.io only)EU (Ireland)Privacy Policy

    Web Scraping & Data Extraction

    These services are used to extract data from public sources when users configure data sources for their knowledge bases.

    Sub-processorPurpose of ProcessingLocationMore Information
    FirecrawlWebsite scraping for knowledge base data sourcesUnited StatesPrivacy Policy
    WebshareProxy service for web scraping operationsUnited StatesPrivacy Policy
    YouTube Data APIVideo transcript extraction for knowledge basesUnited StatesPrivacy Policy

    Updates to this Sub-Processor List

    We will update our sub-processor list on this website to reflect any changes to our sub-processors. We recommend you periodically check this page for updates. Material changes will be communicated to customers in accordance with our Data Processing Agreement.

    More Information

    For any additional information concerning our data processing practices or any specific sub-processors, please contact us:

    Email: security@gurubase.io

    Privacy Requests: privacy@gurubase.io

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